Here we try to answer everything you need to know about a car subscription with Wagonex.
Subscription
Vehicle Request
Payments
Insurance
Vehicles
Partners
The transparent, fair and flexible new alternative to vehicle ownership.
You can get in touch with our customer service team between 9am and 5pm, Monday to Friday.
Here's the contact details:
Email: help@wagonex.com
Phone: 020 3002 0976
Web chat: Send us a message via the chat in the bottom left corner when you're on our website.
If you have a question for us outside of office hours, we'll get back to you as soon as possible.
Browse a range of vehicles from our trusted partners on Wagonex.com and choose a subscription that suits you. You can opt for a subscription as short as 1 month or choose a contract length up to 3 years.
Every subscription includes road tax, UK roadside assistance, MOTs, maintenance and servicing in the monthly fee. You can also return your vehicle early or swap your vehicle, however there may be a fee to do this that is determined by the vehicle supplier. Read this if you want to learn more about car subscription.
The cost of a vehicle subscription can vary as these our priced by our trusted suppliers, and can depend on the make, model and contract length. You can use the filters to find the vehicle that best suits you.
There may be additional delivery or admin fees dependant on the vehicle supplier, your admin fee will be clearly displayed during the checkout before you commit and your delivery fee will be confirmed to you by the vehicle supplier once your request has been approved. You can find out more about car subscription, here.
Car subscription includes as standard the cost of the car, roadside assistance within the UK, road tax, maintenance, and servicing.
We can also provide a quote for insurance as part of your vehicle request.
The cars available on Wagonex.com are continuosuly being updated by our suppliers. You can choose from small city cars to versatile SUVs, and there is usually a range of fuel types including electric vehicles.
Visit our browse page to see what is currently available and use our filters to help find what you're looking for.
We do have suppliers that allow their vehicles to go to Europe, providing they know the dates of travel at least 2 week before your depature. There may be an admin fee to provide you with the relevant documents. Please be aware that the duration of travelling overseas may be limited depending on the vehicle supplier.
Please note that any breakdown included as part of your subscription may not cover the vehicle outside of the UK. You can check this with your vehicle supplier, and you may need to arrange your own breakdown cover to cover the vehicle whilst you're overseas.
You will also need to make sure you have insurance in place that provides fully comprehensive cover for while you're overseas. Our insurance provider does not currently offer cover to drive overseas.
The minimum subscription length is one calendar month with the option to extend. Go to this link to find out what a car subscription is.
If your employer offers salary sacrifice, you can choose a vehicle from our website. This is usually a simple process, in which you select a vehicle and add any extras that you require. Once you’ve submitted your selection for approval, our supplier will contact you with their decision.
After the vehicle has been approved and the subscription is in place, your employer will need to make arrangements to deduct a pre-agreed fixed amount from your monthly salary. This arrangement continues for the duration of your vehicle contract.
You will pay income tax calculated based on the vehicle's value and CO2 emissions. However, your employer could minimise your national insurance contributions and taxable income.
Vehicle servicing and MOTs are included as part of your monthly subscription cost. However, it's still your responsiblity to make sure these are carried out. The process may differ by vehicle and by supplier but please note that a missed service or MOT could incur a fee.
Further details on how to arrange any services or MOTs will be included in your subscription contract.
You are responsible for all PCNs during your subscription.
If the notice is received by your vehicle supplier they may forward this to you for payment, or pay this on your behalf. Please note that there may also be a fee payable.
Yes you can get a parking permit for your subscription vehicle. Your vehicle details will be shown in your Wagonex profile under 'My current subscriptions' to help you apply for a permit.
Get all the information you need to request a vehicle with Wagonex
To get a vehicle subscription with one of our trusted partners, you need to be over 25 years old and have had no County Court Judgements (CCJS) within the last 6 years.
Once you've submitted your vehicle request we will ask you to verify your identity and then run a credit check.
Before you subscribe to a vehicle we complete an identity verification check, and a credit check for the supplier to assess your affordability.
Before you start the checkout you must have your driving licence, bank details and 3 years address history to hand. This information is used to run a credit check.
As long as you have a full valid driving licence you can subscribe to one of our vehicles. We also have suppliers that will accept customer with a non UK licence, you can contact us to see which vehicles you are eligible for. If you have an overseas licence, you can check your eligibility to drive in the UK by following this link.
Here you will find answers to the common questions customers have asked us about payments.
The refundable deposit amount will vary depending on the vehicle supplier. This will be clearly displayed during the checkout.
On return of the vehicle our suppliers will refund the deposit minus any costs incurred for damage to the vehicle outside of wear and tear.
The first payment for your monthly vehicle subscription fee will be taken a few days before your vehicle is delivered. You will be notified when the payment will be taken. Your payments will then be collected monthly from this day.
If you are on a monthly plan, and would like to return your vehicle before the start of the next month, you will need to give at least 2 weeks notice. If you are on a fixed-term plan, please refer to your contract.
You can request to return your vehicle via your Wagonex profile.
For any additional questions, our team will be happy to help at help@wagonex.com
If you want to change your payment method you can contact your vehicle supplier. If you are not sure of your supplier's contact details you can go to your Wagonex profile and go to 'My current subscriptions', your supplier's details will be visible there.
They will organise for your payment details to be changed.
There may be additional delivery or admin fees dependant on the vehicle supplier. Your admin fee will be clearly displayed during the checkout before you commit and your delivery fee will be confirmed to you by the vehicle supplier once your request has been approved. Read more about how a car subscription works or click here to see our range of vehicles.
Wagonex Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 789510, and act as an insurance intermediary for our partner Veygo by Admiral.
If you want to see more information on what Veygo by Admiral's insurance policy covers, please review the Monthly Insurance Subscription Guide, and Insurance Product Information Document (IPID) here.
Our subscription vehicles do not come with insurance, therefore you will need to purchase fully comprehensive insurance for the length of your subscription.
Wagonex can provide you with an insurance quote from our partner Veygo by Admiral for your selected vehicle during checkout.
Our insurance is set up to match the length of your subscription contract. You will just need to answer a few simple questions in the checkout for a quick quote, and your insurance price will be displayed clearly as a separate cost to your subscription.
Alternatively you can purchase your own insurance policy elsewhere if you would prefer, you will just need to provide a copy of the insurance certificate to the vehicle supplier once your vehicle application has been accepted.
Veygo by Admiral's insurance provides comprehensive cover against claims, including third party claims, that arise from the use of the vehicle, for accidental damage and damage caused by Fire and theft.
If you want to see more information on what Veygo's insurance policy covers, please review the Monthly Insurance Subscription Guide, and Insurance Product Information Document (IPID) here.
You can make a change to your insurance policy by contacting us on 020 3002 0976 or by email at insurance@wagonex.com.
Please note there is no admin fee to make a change to your policy however making a change to your policy may cause your insurance price to change.
Yes you can take out insurance elsewhere if you would prefer. You will just need to provide a copy of the insurance certificate to the vehicle supplier once your subscription application and delivery date has been confirmed.
Please note that although any insurance policy you set up will need to be in your name, the registered owner of the vehicle is the vehicle supplier.
Yes, you will need to hold a full UK licence for us to be able to provide you an insurance quote. However you can still take out a subscription vehicle with an overseas licence, you will just need to seek insurance from another provider to start when your vehicle subscription is confirmed.
We want to make it as easy as possible for you to get a car. Therefore if you decide to take our insurance, payments will automatically be taken each month.
Our insurance does NOT provide fully comprehensive cover outside of the UK, therefore if you would like to take your vehicle abroad you will need seek insurance from another provider.
A copy will be sent to your email address once your insurance has been confirmed. Please check your junk folders first before contacting us. To get a new copy of your certificate please contact us on 020 3002 0976 or email at insurance@wagonex.com.
We don't currently offer insurance for these vehicles through Wagonex.com.
Insurers use a number of risk factors to calculate their insurance premium. This will take into account things like the vehicle you have selected, your age and your driving/claims history.
Once you have selected your vehicle you can choose to add insurance during the checkout.
After answering a few simple questions you will be presented with a monthly price for your insurance.
You can then choose whether to continue with the insurance quote provided, or continue without insurance.
If you continue without insurance you will need to purchase your own insurance policy elsewhere to come into place when your vehicle is delivered. If you want to know more about how insurance works with a Wagonex subscription, go to this link.
It's quick and easy to cancel your insurance, just let us know your policy number and date of cancellation by emailing insurance@wagonex.com.
There is no early cancellation fee charged, however if your policy has started, we will calculate a risk-based refund that considers duration of cover and the level of risk incurred.
Please remember you will still need valid insurance in place while you still have a subscription vehicle.
Yes, if you extend your vehicle subscription you can contact us to extend your insurance. We will also remind you before your policy is due to expire.
Yes, you can add up to 1 additional driver on your insurance policy provided by Veygo by Admiral.
If you have an existing policy please contact us on 020 3002 0976 or by email at insurance@wagonex.com.
If you used our insurance provider you can contact Veygo by Admiral's claims team on:
Claims 0333 016 5112
Windscreen Claims 0333 220 2025
If you used your own insurance provider, you can normally find their contact details in your policy documents.
All the vehicles are available to request. You can go to our marketplace and use the filters to find the right car for you.
To extend your subscription, you can login to your account and go to 'My current subscriptions'. You will need to give at least a weeks notice to extend your subscription contract.
When your contract is coming to an end and you wish to return your vehicle, you must request to return the vehicle via your profile two weeks before the end of your contract.
It's also possible to request a return prior to the end of your initial contract, however there will be an additional charge depending on the length of the subscription and the supplier's terms. Contact us on 020 3002 0976 or by email at help@wagonex.com. If you use our insurance provider there isn't a early cancellation fee to cancel your insurance, but there might be if you use your own.
Each vehicle and supplier have different mileage packages.
If you want to change your mileage package during the subscription, just email us at help@wagonex.com or call us on 020 3002 0976.
Any additional mileage will be charged according to the supplier. For further information on the additional cost per mile please contact us.
The supply of vehicles is updated daily, so check back often! We have a large selection of makes and models including Teslas, BMWs, VWs, Peugeots, Porsche, Audi, Fiat, Mini’s etc. We also have a large range of Electric and hybrid vehicles available.
If you know which car you would like next, but don’t see it on our platform, then please get in touch and we’ll do our best to source the vehicle for you.
Our partners only supply either brand new, or nearly new vehicles. The vehicle registration and mileage is displayed on the car pages under the vehicle details tab.
Please take care to return the vehicle in the condition that the car was delivered. Any subsequent valeting or damage to the vehicle which falls outside of the BVRLA fair wear and tear guidelines could be passed on to you by the supplier.
If your vehicle is damaged in an accident, the vehicle supplier and your insurance provider must be informed immediately.
If you used our insurance provider you can contact Veygo by Admiral's claims team on:
Claims 0333 016 5112
Windscreen Claims 0333 220 2025
If you used your own insurance provider, you can normally find their contact details in your policy documents.
Delivery and Collection can vary by supplier. Most of our vehicle suppliers offer Mainland UK delivery to your home or place of work for a fee, some of them even offer it free of charge.
To find out the collection and delivery options for a specific vehicle you can either begin the checkout process where this will be outlined, reach out to us on live chat, email help@wagonex.com or call us at 020 3002 0976.
If your vehicle is damaged in an accident, the vehicle supplier and your insurance provider must be informed immediately.
If you arranged your insurance via Wagonex with Veygo by Admiral, you can contact their claims team on 0333 0165 112.
If you have a chip or crack on your windscreen, please contact your insurance and vehicle supplier to arrange a repair as soon as possible.
If you arranged your insurance via Wagonex with Veygo by Admiral, you can contact their windscreen claims team on 0333 220 2025.
We have a range of subscription solutions to suit all our partners to explore this growing market for themselves.
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