Frequently Asked Questions

Membership

Joining Wagonex

You simply need to sign up with your name and email, or use the Facebook and Google login function.

In order to get a car with Wagonex you will need to provide the following:

Your national insurance number

Your UK driving licence - you must have no more than 9 penalty points

Our digital verification process is all automated, we ask for a cushion of 2 business days in order to ensure that we cover everything we need.

A delivery/pick up date will then be agreed upon once you have passed through these checks and all relevant documents have been filled out and your first payment has been made.

If the country in which your licence was granted has a reciprocal relationship with the UK then you may be eligible to drive Wagonex cars as a Wagonex member. Please contact us at help@wagonex.com if you wish to find out more.

The minimum age is governed by the the provision of insurance. We currently do not provide insurance and therefore your own policy and insurance provider will be able to outline the terms.

We can accept people with a maximum of 9 penalty points but the provision of insurance will govern which cars you are eligible to take.

Upon requesting a car we will carry out an ID check and a document check. We will also check your driving licence with the DVLA and carry out a credit check as standard.

Billing

There is no deposit required. In some extreme cases where there are technical issues we, or our partners, may ask for a deposit.

Your first payment will be charged on agreement of the contract. Your second payment will occur one calendar month after the delivery/pick up date of the vehicle (this becomes the contract renewal date), with the following months being charged on this same date every subsequent month thereafter.

If you are on a rolling monthly plan and you would like to return your vehicle before the start of the next month please give us 1 week’s notice before the contract renewal date. If you are on a 6 month plan we will be in touch in the fifth month to discuss your options. Cancelling before the end of the 6 month plan is finished will incur a fee of 50% of the remaining monthly costs.

Insurance

Yes, we provide a Private Car Insurance Policy for you and any named driver

Full details available in Sections 1 to 10 of the Wagonex Private Car Insurance Policy Document

No, cover is provided for the car described in your current Certificate of Motor Insurance only.

Accidents caused by snow or ice will be covered if you have a comprehensive motor insurance policy. However, the costs of breakdowns or cars that fail to start are not normally covered.

Yes, you can ask to temporarily add a driver to your car insurance. Just fill in our our online form and we'll deal with your request. The charge and whether insurers will provide cover for the driver will be dependent on the details you provide.Alternatively, you can speak to someone using web-chat, or give us a call on 020 3002 0976 Please have the following information to hand: driver full name, driver DOB, driver occupation, type of licence held, details of convictions, details of claims, details of medical conditions that must be disclosed to DVLA.

Yes, but only for vehicles which their licence entitles them to drive.

Yes, you may change the main driver into your spouse's name providing you live at the same address. Please call us on 020 3002 0976 and one of our customer service operators will be happy to help you. The charge and whether insurers will provide cover for the driver will be dependent on the details you provide. Alternatively, you can speak to someone using our web-chat, or give us a call on 020 3002 0976 Please have the details ready at hand when calling in about this.
This will be subject to their details and insurers agreeing to cover them and at what premium.

Yes, get in touch with us via help@wagonex.com and we will send a copy to you

If you have a foreign licence you can obtain a quote by calling us on 020 3002 0976. Our site is only designed to give quotations for drivers with a UK licence.

We usually would not cover courtesy or hire cars, unless the supplier of the car is unable to offer you cover due to a factor that we are happy with, for example the number of points on your licence.

Yes we do supply car insurance cover in Northern Ireland,

Business cover will be included automatically (when your policy is purchased through our website) for you and your spouse or partner if you have had a civil partnership ceremony and live at the same address, unless either of you hold one of the following occupations:

  • Motor Trade
  • Retired
  • Housewife/Househusband
  • Student
  • Unemployed
  • Chauffeur working on a hire and reward basis
  • Courier/Driver working on a hire and reward basis and/or delivering goods that they or their employer do not own
In these cases the vehicle may only be used for Social, Domestic and Pleasure (SDP) purposes.
In addition we cannot offer insurance where the vehicle is taken Airside (near to aircraft) or is used for paid driving tuition or where the policy holder or their spouse/partner is a foreign diplomat with immunity. For all other occupations the vehicle may be used in connection with your business or those of your spouse, partner or civil partner (not business partner).
If you require additional drivers to have business use or are uncertain about the type of use you require, please call us. If you are an existing customer, your policy documents will confirm which cover applies to the policy. If you are in doubt about any of the above please contact us on 0203 002 0976.
Please note: business cover is required where your occupation requires you or your spouse/partner to travel to more than one permanent place of work. You will need business cover if you or your spouse/partner has more than one occupation.

Yes, you can add a permanent additional driver onto your vehicle for the duration of your policy.The charge and whether insurers will provide cover for the driver will be dependent on the details you provide. Alternatively, you can speak to someone using our web-chat, or give us a call on 020 3002 0976 Please have the details at

You are able to use your own insurance subject to a written request being sent to help@wagonex.com

To obtain an online car insurance quotation from our website you must be over 18 years of age and below 96 years of age.

Please contact our team directly at help@wagonex.com or 020 3002 0976

We consider your driving history when giving you a quote, so we do need to know your licence history. If you have any motoring convictions, endorsements, fixed penalties, bans or points acquired the last 5 years, this affects the risk, which may have an affect on your premium and whether insurers are prepared offer insurance.

Unfortunately as every claim is different we are unable to give a definitive timeframe for the length of a claim. However we promise to process your claim as quickly as we can and cause you as little disruption as possible.

If you have a minimum of 4 years no claim discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection.
Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:

  • One claim made during the current period of cover, or by
  • Two claims arising in the three preceding years of insurance.
  • You will cease to be eligible for the benefit if claims exceed the above number.
However your premium may still increase following a claim

If you have a minimum of 4 years no claim discount, with no more than one fault claim within the past three years for all drivers combined, then you will be eligible to purchase No Claim Discount Protection.
Having No Claim Discount Protection means that your No Claim Discount (NCD) will not be affected by:

  • One claim made during the current period of cover, or by
  • Two claims arising in the three preceding years of insurance.
You will cease to be eligible for the benefit if claims exceed the above number. However your premium may still increase following a claim

You can email your NCD to:
insurance@wagonex.com
Please include your name and policy number in the subject line

Proof of NCD from a previous company car policy is acceptable provided that:

  • The policy holder is older than 25.
  • The company car has been surrendered within the past 12 months.
  • The policy holder was the main user of the company car and is the main user under this new policy.
  • The company car was not a pool car. The policy holder enjoyed sole use of the company car (spouse, partner, civil partner are acceptable).
  • The company car was used for SDP (Social, Domestic and Pleasure) purposes as well as for business.
  • Up to date proof of claim free driving (equivalent to the number of years discount requested) can be provided.
  • The easiest way to provide proof of your company car no claims discount is to upload a copy of your document.
Confirmation must be provided on letter headed paper from the policy holder's employer, broker or fleet insurer.
We accept consecutive proof of company car NCD from 2 different companies provided that the gap in cover between the 2 companies is no more than 3 months. Introductory discounts will only be considered if you have not held a private car insurance policy since surrendering your company car.

They are both the same. However, as a company we use the term 'No Claim Discount' (NCD). This is the term used to describe the discount insurance companies give policyholders when they have not made a claim or have not had a claim made against them. This is usually expressed in years.

Yes, each repair is carried out in accordance with recognised industry standards and guaranteed for at least 5 years. All parts are approved by the car manufacturers.

Yes you can, although if you use one of our recommended garages all parts and repairs will be guaranteed for 5 years.

No matter how small a chip in a windscreen is - it needs repairing. This is because any imperfection is a weakness in the windscreen’s surface. Arrange a repair with our windscreen partners Autoglass without affecting your NCD. Full details can be found in your policy booklet.
According to Autoglass, the windscreen provides 30% of a car’s structural strength. As a lot of force goes through it, particularly over our notoriously rough roads, a chip can develop into a crack at any point. While chips can be repaired, cracks can’t. So it’s potentially a lot cheaper to have windscreen damage assessed and fixed promptly before it deteriorates.

To repair a chipped windscreen, the technician cleans the area then fills it with a clear resin that has a similar optical property to glass. This enables you to see through it, prevents dirt or moisture getting in and vibrations affecting it - all of which can cause the screen to crack.
Claiming a windscreen repair won’t affect your NCD.

Cars

The minimum subscription length that we offer is 1 month.

All our cars are brand new or nearly new.

If you are on the rolling monthly plan then the minimum required period to keep each car is one month, please give us at least one week's notice before the contract renewal date if you would like to switch car for the following month.

If you are on the 6 month plan we will be in touch in the fifth month to discuss your options for your next car.

If you know which car you would like but don’t see it on our platform then please get in touch and let us know. We love hearing from our customers.

When you have a car through Wagonex you will have an accompanying contract which will show that you are the beneficial owner of the car and this will allow you to obtain the relevant resident parking permit.

You are only allowed to drive an automatic car with an automatic driving licence.

The typical mileage limit is 25,000 per annum, with some cars having a higher limit. Please contact us for specifics regarding certain cars if you are unable to see the specific mileage limit. Your car’s mileage allowance will be outlined to you before you receive your car.

You can choose to drop the vehicle off or we can arrange for it to be picked up, and simultaneously drop off your new car.

Additional Benefits

Roadside assistance is included with every vehicle.

Yes. When you know your dates of travel then get in touch with us and we can provide you with the relevant documents. Additional admin charges may apply.

Your responsibilities

You are responsible for all PCNs (parking and speeding fines etc.) while you are under contract with our vehicles.

No, you may not smoke in the vehicle or allow any other passenger to smoke in the vehicle.

No, you may not transport pets in the vehicle.

Additional mileage fees: £0.25+VAT per mile (however this can vary vehicle to vehicle and will be outlined to you before you take your vehicle)

Ignition key replacement: This depends on the make and model of the car

European travel admin charge: £35

Fuel charges (if returned with less fuel): £2.00+VAT per litre

Partners

We are always looking to partner with forward thinking car dealers who are as passionate as we are in the mission to providing Cars-as-a-Service. If you are interested in working with us, send us an email at help@wagonex.com and we will set up a phone call to explain in detail.